Summary 
The Warehouse Associate supports efficient warehouse operations by accurately receiving, 
processing, storing, customising, and dispatching goods. The role ensures product integrity, 
supports data accuracy, and contributes to performance targets while operating in line with 
company policies, quality standards, and safety procedures. The Associate works 
collaboratively across warehouse functions and may support goods-in, replenishment, 
dispensing, or order fulfilment activities depending on operational needs. 

Responsibilities 

• Receive, inspect, and verify incoming goods against documentation.
• Accurately pick, check, pack, and dispatch customer orders.
• Support customisation of specialised medical products, including hand-cutting and templating when required.
• Maintain accurate stock records and support replenishment of forward pick areas.
• Process returns, record discrepancies, and report damage or quality issues.
• Safely load, unload, move, and store stock using appropriate manual handling or mechanical aids.
• Maintain a clean, safe, and compliant work environment in line with SOPs and H&S requirements.
• Communicate effectively with operational and customer service teams to ensure workflow continuity.
• Participate in scheduled stock checks and cycle counts.
• Contribute to continuous improvement and personal performance goals. 

• Consistently follow Standard Operating Procedures and quality guidelines. 
• Maintain high accuracy in data entry and stock handling. 
• Use warehouse systems and tools to record stock movements. 
• Perform manual handling, including lifting, loading, and pallet movement. 
• Contribute to meeting warehouse performance targets. 
• Work both independently and collaboratively in a fast-paced environment. 
• Uphold inclusive, customer-centric, and safety-focused behaviours. 

• Basic computer literacy (e.g., Word, Excel, warehouse systems).
• Experience in a warehouse or distribution environment (preferred but not required for some functions). 
• Ability to perform manual handling tasks. 
• Strong attention to detail and organisational skills. 
• Effective communication skills. 
• Ability to work under pressure and meet deadlines. 
• Education and Work Preferences 
• Previous goods-in, replenishment, order fulfilment, or dispensing experience. 
• Previous goods-in, replenishment, order fulfilment, or dispensing experience. 
• Forklift or pivot-steer licence (desirable).

About us 

Fittleworth Medical is one of the UK’s leading home delivery services for stoma, urology, and continence products. We support over 60,000 people across the country, providing discreet, reliable deliveries through our friendly Customer Service Team and 38 local Care Centres. 

We also offer a bespoke, cut-to-fit stoma product service to make sure every customer gets exactly what they need. 

We’re proud to be part of the JDS family, and we’re growing fast, with exciting changes happening across the business. What hasn’t changed is our commitment to our customers and our people. Our 360-strong team plays a huge part in delivering the kind of personal, caring service we’ve been known for since day one. 


What we offer

• Life Insurance Cover x10 Annual Salary
• Competitive full pension scheme of 8.5% employer contribution
• Employee cost of private healthcare covered with option to add family members
• A comprehensive, embedded Employee Assistance Programme
• Access to our bespoke employee reward platform “Fittle-perks” providing amazing perks such as discounts across major retailers and access to an online Wellbeing Centre!
• 25 days annual leave, bank holidays
• 1 Me Day, 1 Volunteer day per annum
• Enhanced support on family friendly policy
• Flexible Working