We’re holding an assessment centre on Thursday 5 March. If your application is successful, we’ll be in touch with an invitation and all the details you’ll need.

We are seeking an experienced Retail Operations Manager to join our Retail Team at Goodwood. Reporting to the Retail General Manager, you will be responsible for managing and driving retail operations across the Estate’s on-site retail outlets and event pop-up stores.

This is a highly operational role, focused on delivering exceptional customer experiences, maximising sales opportunities and ensuring retail performance is delivered in line with budget. You will play a key role in planning, setting up and delivering retail operations for Goodwood’s major events.

Key Responsibilities

Retail & Event Operations

Manage Goodwood’s day-to-day retail operations across permanent and temporary retail outlets
Plan, organise and deliver the set-up and breakdown of all retail stores and pop-ups for Goodwood events
Ensure the highest standards of luxury brand presentation across all retail stores and displays
Develop and manage retail event CPAs and support post-event reviews and 360 business reporting
Liaise with internal stakeholders and external partners to support the successful delivery of event retail

People Management

Line manage the Retail Administration Assistant, Warehouse Operative and Stock Supervisor
Recruit, train and manage retail event staff
Lead by example in delivering excellent customer service and mentor others within the team

Stock, Systems & Administration

Oversee stock control, stock movement and stock-taking processes, identifying slow-moving or low stock items
Ensure all purchase orders and invoicing are processed accurately and on time
Support warehouse operations, ensuring online orders are packed and dispatched daily with correct documentation
Manage tills, cashing up, floats and reporting during events

General

Maintain a proactive, organised and professional approach across all responsibilities
Undertake additional duties as required to support the wider Retail Team

About You

Qualities & Behaviours

Passionate about retail and delivering outstanding customer experiences
Positive, friendly and solutions-focused with a strong “can do” attitude
Highly organised with excellent attention to detail
Proactive, self-motivated and accountable
Confident decision-maker with strong influencing and negotiation skills
An excellent communicator who enjoys working as part of a team
Brings enthusiasm, energy and a sense of fun to the role

Skills & Experience

Proven retail experience to Area Manager level in a fast-paced environment, ideally within an apparel or fashion brand
Experience managing large retail teams
Event retail or event management experience (desirable)
Excellent visual merchandising skills
Strong working knowledge of retail systems, Excel and Word
Full, clean driving licence and access to reliable transport
Able to live within a reasonable commuting distance of the Goodwood Estate

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