Goodwood is a quintessentially English estate, set in 12,000 acres of rolling West Sussex countryside. Rooted in our heritage, we deliver extraordinary and engaging experiences in modern and authentic ways. But what really sets us apart is our people. It is their passion, enthusiasm and belief in the many things we do that makes Goodwood the unique place it is.

It takes a certain sort of person to flourish in such a fast-paced, multi-dimensional environment like Goodwood. We look for talented, self-motivated and enthusiastic individuals who will be able to share our passion for Goodwood to be ‘the home of exceptional experiences’.

Purpose of the Role
Responsible for preparing the Waterbeach for the working day and delivering exceptional customer service throughout the client journey. Responsible for greeting clients, performing a range of fabulous treatments, recommending homecare products and re-booking guests for repeat appointments. Going above and beyond to deliver a ‘wow’ factor to each individual should be a daily routine and our customers should feel the centre of your attention from the moment they pick up the phone to book a treatment to the time they leave.

To perform treatments o a high standard according to product house or salon training protocols
To demonstrate excellent time management within appointments
To manage the Therapist diary, maximizing revenue earing potential
To recommend homecare regimes and products to all clients
To report all contraindications presented in a consultation to a senior team member and offer alternative therapies as appropriate
To build and maintain good relationships with colleagues and clients ensuring that people feel at ease in the Waterbeach surroundings
To ensure your working environment is clean, presentable, organized and hygienically maintained at all times
To work as part of a team to meet designated KPIs and budgets
To work towards targets set in terms of retail sales and booking volumes
Undertake cash handling duties
To demonstrate an awareness of Health & Safety and report any hazards, security risks or snagging as soon as possible
To be knowledgeable about the facilities, products, marketing and events for the Waterbeach as well as the wider Estate

Qualities you will Possess

Passion for what you do
Positive and friendly with a “can do attitude”
Attention to detail
Ability to prioritise and organise
Proactive
Take responsibility for yourself
Confident to make decisions and to stand by them
Good negotiation and influencing skills
Excellent communicator
A sense of fun!

What do you need to be Successful?

NVQ Level 3 or equivalent in Beauty Therapy (including electrical qualification)
A proven track record delivering great customer service is essential
Proven experience in industry working in either a salon or spa environment
Experience of working to retail targets
Ability to create and maintain relationships to encourage repeat clients
Product house training from Jessica, Elemis or Elemental Herbology is desirable but full training will be provided
Competent with IT systems, including Microsoft Office, email and diary management systems
Fluent in spoken and written English
Flexibility to be able to work evenings and weekends as per the needs of the business
Be well presented at all times